EMPEZAR ships orders both within Estonia and internationally. The shipping method and carrier are selected based on the size, nature, and destination of the order.
1. Placing an Order
- To place an order, the customer sends an order request to info@empezar.ee, specifying the desired product or products, quantity, and delivery address. Shipping costs are covered by the customer.
- After the order has been placed, an invoice is prepared for the customer, detailing the ordered products, product prices, shipping costs, and the total order amount. The invoice is sent to the email address used by the customer when placing the order.
- Shipping costs are calculated based on the contents of the order, parcel size, shipping method, and destination.
- The order is considered confirmed once the invoice has been paid.
2. Order Preparation
- Order preparation begins after the order has been confirmed.
- In-stock products are products available in EMPEZAR’s inventory and can be prepared for shipment immediately after order confirmation.
- The production time for made-to-order products depends on the specific product and the selected finish. The estimated production and delivery time will be communicated to the customer before the order is confirmed.Made-to-order products include, for example, custom-made or personalised items such as picture frames, posters with customer-requested text, and other similar products.
- If an order contains both in-stock and made-to-order products, it will generally be shipped as a single shipment once all items in the order are ready.At the customer’s request, the order may be shipped in multiple separate shipments. In such cases, the customer will be informed of any additional shipping costs before dispatch.
Note: This is a working draft.
EMPEZAR saadab tellimusi nii Eestis kui ka välismaale. Kasutatav tarneviis ja transporditeenuse osutaja valitakse vastavalt tellimuse suurusele, iseloomule ja sihtkohale.
1. Tellimuse vormistamine
- Tellimuse esitamiseks saadab klient tellimissoovi e-posti aadressile empeza.tarjetas@gmail.com, märkides soovitud toote või tooted, koguse ning tarneaadressi.Tellimuse saatmiskulu tasub klient.
2. Pärast tellimuse esitamist koostatakse kliendile arve, millel kajastuvad tellimuse sisu, toodete maksumus, saatmiskulu ning tellimuse kogumaksumus. Arve saadetakse kliendi tellimuse esitamisel kasutatud e-posti aadressile.
3. Saatmiskulu arvutatakse vastavalt tellimuse sisule, saadetise suurusele, tarneviisile ja sihtkohale.
4. Tellimus loetakse kinnitatuks pärast arve tasumist.
2. Tellimuse komplekteerimine
- Tellimuse komplekteerimist alustatakse pärast tellimuse kinnitamist.
2. Laotooted on EMPEZARi laos olemas olevad tooted, mida saab pärast tellimuse kinnitamist kohe komplekteerida.
3. Tellitavate toodete valmistamisaeg sõltub konkreetsest tootest ja valitud viimistlusest. Eeldatav valmistamis- ja tarneaeg teatatakse kliendile enne tellimuse kinnitamist.
Tellitavate toodete all mõeldakse näiteks tellimuse alusel valmistatavaid või personaliseeritavaid tooteid, nagu pildiraamid, kliendi soovitud tekstilise sisuga postrid jm
4. Kui tellimus sisaldab nii laotooteid kui ka tellitavaid tooteid, saadetakse tellimus üldjuhul ühe saadetisena pärast kõigi tellimuses olevate toodete komplekteerimist.
Kliendi soovil võib tellimuse saata mitme eraldi saadetisena. Sellisel juhul teatatakse kliendile enne saatmist eraldi saadetistega kaasnev täiendav saatmiskulu.
Märkus: Tegemist on tööversiooniga.